SHIPPING & RETURNS

SHIPPING

We are working with Bpost for our deliveries in Belgium and Europe. During this coronavirus crisis, they are doing all they can to continue the logistics services so please keep in mind that due to the current situation, there could be delays in delivery times. They are taking all the necessary precautions to keep everyone safe. From our side, all operations are in line with strict standards of safety, hygiene and cleanliness as recommended by the latest governmental guidelines. The health and safety of our team and our customers is our priority! Stay safe!

  • Orders placed on weekdays before 16:00 will be shipped the same day

  • Orders placed during the weekend will be shipped on Monday

  • Bpost does not deliver on Saturday, Sunday and holidays

  • Will will send you the tracking information per email

RETURNS

If you’re unhappy about the purchased product, please send us a request for return per email within 3 days after reception of your package. Once we have given you the approval for the return, you can drop it off at the store or mail it back to the store at your own expenses within 10 days. Once your return reaches us, and it is in accordance with the below mentioned conditions, we’ll arrange for a refund or exchange within 10 calendar days. Refunds will be credited to the original payment method used to place the order.

The product(s) you wish to return must satisfy the following conditions:

  • It must be in new condition.

  • It must include the original price tag and/or brand label.

  • It must be unworn, unwashed and undamaged.

  • It must be complete

  • It must be packaged in a solid and clean box so that we receive the product in an undamaged condition.

  • Every article will be thoroughly inspected before shipping it out to you but if you received a damaged article, please contact us as soon as possible per email.

 

Any product which is damaged, incomplete, or whose original packing is deteriorated, will be neither refunded nor exchanged.

If you still have a question about your return, don't hesitate to contact us via our contact form or email us at info@boucledor.shop

info@boucledor.shop

Rue du Tabellion 12 

B - 1050 Brussels 

Tel: +32 2 649 96 39